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October 15, 2019

Privacy Notice

Jacksonville Postal & Professional Credit Union acknowledges its responsibility to protect the personal and financial information that you have entrusted to us. At our credit union, nothing is more important to us than our members.  We care about them, their right to privacy, and the confidentiality of their personal information.  We are committed to maintaining your trust and have developed the following privacy policy.

We collect information about you from the following sources:

  • Information we receive from you on applications and other forms;
  • Information about your transactions with us or others including those companies that work closely with us to provide you with diverse financial products and services;
  • Information we receive from a credit reporting agency;
  • Information obtained when verifying the information you provide on an application or other form(s) (this may be obtained from your current or past employers, or from other institutions where you conduct financial transactions); and
  • Information we may obtain from consumer purchasing and census data providers to develop competitive marketing programs for our members.

    Jacksonville Postal & Professional Credit Union will use this information as appropriate in the normal course of our business to provide the products and services that you requested. We will also use this information to provide positive identification of you when you contact us.

    We will not disclose information to third parties concerning your account with us, except:

  • When such disclosure is necessary to companies that work closely with us to provide you with financial products and service.
    When such disclosure is necessary to complete the transaction, and then only as permitted by law;
  • To verify the existence and condition of your account for a third party, such as a credit bureau, and then only as permitted by law;
  • To comply with any court order or applicable laws or regulations; or
  • When you give us written permission.

    How We Protect Your Information

    We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or service to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

    You can help by following these simple guidelines:

  • Protect your account number, card numbers, PINs (personal identification numbers) and passwords. Never keep your PIN with your debit or ATM card which can provide free access to your accounts if your card is lost or stolen.
  • Use caution when disclosing your account numbers, social security numbers, etc., to other persons. If someone calls you, explains the call is on behalf of the credit union and asks for your account number, you should beware. Official credit union staff will have access to your information and will not need to ask you for it.
  • Keep your information current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately. If your address or phone number changes, please let us know.
  • Call 888-567-8688 to stop unsolicited credit card offers in the mail.
  • Remove your name from many national mailing lists by writing to the Direct Marketing Association's Mail Preference Service, P.O. Box 9008, Farmingdale, NY  11735-9008.

    Let us know if you have questions. Please do not hesitate to contact us at (904) 743-2555 - we are here to serve you.

Routing number

263079166

Audio Annie

904-745-8101

Lost or Stolen Debit Card?

Call (800) 472-3272
nights & weekends

Contact Info

1820 Rogero Rd.
Jacksonville, FL 32211
(904) 743-2555
info@jppcu.org

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